We are located in Colorado Springs, Colorado. Our address is 1383 N. Academy Blvd, Colorado Springs, CO 80909. Our retail shop is called Rocky Mountain Ski + Sport, so if you're in Colorado Springs, please come visit us!

Rocky Mountain Ski + Sport is the parent company of Snowsports Outlet. We're a family owned and operated ski & snowboard shop with one location in Colorado Springs, Colorado. Founded in 2017 with the mission of making snowsports more accessible, the company has grown from selling and servicing gear out a garage to occupying a 6,500 sqft retail space in the center of Colorado Springs. 

Please contact us via email at [email protected] or call us at (719) 357-8820.

We are open 7 days a week; Mon-Sat from 10 AM to 7 PM, and Sunday 10 AM to 5 PM MST. We process and ship online orders year-round, but our retail shop is open seasonally from mid-August to late-April each year.

This is one of our most frequently asked questions! We spend 365 days a year searching for gear. Sometimes it comes from a ski shop that's liquidating their inventory, or it could come from a resort that refreshes their demo fleet each year. We also buy and accept trade-in gear from the general public at our retail shop in Colorado Springs. 

Because it's better for your wallet and the environment! Our goal is to make skiing and snowboarding accessible to ALL. The way that we can help make it a bit more affordable is by offering significant discounts on skis, snowboards, and other related gear. We have found that used gear performs just as well as new!

Yes! You can reserve your ski or snowboard gear online here. Pick-up and return is from our retail shop in Colorado Springs

Most orders ship within 1 business day, but occasionally, it may take up to 3 business days for in-stock orders to ship. If your item is backordered or if we encounter any delays, we will reach out to you via email and/or phone to discuss your options.

Small orders shipped via USPS can be delivered to PO Boxes, but UPS and FedEx do not deliver to PO Boxes.

• Yes, we ship to almost any country in the world. International shipping can be expensive, we recommend using Interparcel to get a quote. Free shipping promotion is not available outside of the Continental United States. Please be advised: Any applicable taxes and duties are billed to you, the recipient. If the order is returned, it is the customers full responsibility to pay any return shipping fees associated with the order!

• Shipping to Australia and Canada

  We recommend using Interparcel for shipping to Australia and Canada. Here’s how the process works:

  1. Order Request: Contact us with the details of what you want to order.
  2. Package Details: We will provide you with the package dimensions and weight.
  3. Shipping Quote: Use the package information to get a shipping quote from Interparcel.
  4. Order Confirmation: If the shipping cost is acceptable, place your order with us.
  5. Shipping Submission: Submit your shipping request to Interparcel and send us all the supporting documentation.
  6. Packaging and Shipping: We will ensure your package is properly packed and shipped out as specified.

  For any questions or further assistance, please feel free to contact us.

   

You can find our entire return policy here

We strive to get all orders shipped within 1-3 business days, but sometimes it does take us longer depending on the time of year. When your order ships, we will update you with the tracking number via email. You can also view your order status from your profile on our website if you set this up during checkout. To access your account, click the "Sign up/Log in" link at the top right of the website and log-in using the account credentials that you created. Once logged in, you can select the "My Orders" option to view your order status.

Sometimes we have to ship items from the same order in separate boxes, so please allow 1-2 business days for any additional boxes to arrive after you receive your first. For example, if you ordered skis and ski boots, we typically package those items up in two different boxes because of the size. For snowboards, we typically ship the snowboard deck separately from the snowboard bindings. Also, if you ordered any small items (ski goggles, wax, etc), please double check the contents of the box to ensure small items haven't been missed.

Please contact us via email at [email protected] or call us at (719) 357-8820 so that we can better assist you.

Please contact us ASAP via email at [email protected] or call us at (719) 357-8820 so that we can better assist you. If your order hasn't already been delivered to the shipping courier, we are happy to make any order changes that you need.

Finding Your Boot Sole Length (BSL)

Let’s talk about finding your Boot Sole Length (BSL). It can be a little difficult to find some times so we have some tips to help:

Step 1: Spot the Number Look for a 3-digit number on the outside or inside heel of one or both of your boots (not on the bottom of the back). No decimals allowed here (e.g., 28.5) – if you see one, you’re probably staring at your Mondo Point size, which won’t cut it for us setting your boots to your bindings. Numbers like "270/275" or anything found on the bottom? That’s Mondo Point territory, not BSL.

Step 2: Measure Up If you can’t find the BSL anywhere, grab a ruler and measure along the bottom of your boot from the tip of the toe to the back of the heel. Make sure you measure in millimeters for precision! (You can always call us if you have questions about it!)

BSL vs. Mondo Point: What’s the Diff? Nope, BSL and Mondo Point aren’t the same. Think of Mondo Point as your general shoe size, like a "size 11." BSL is the exact length of your boot from toe to heel, measured in millimeters. Even boots with the same Mondo Point can have different BSLs. Since ski bindings are all about precision, you’ve got to mount them or set them to the BSL, not the Mondo Point. We do this all in the name of safety so if you are unsure at all, reach out! We are happy to help!

Why It Matters: Getting your BSL right ensures your bindings fit perfectly, giving you the best performance and safety on the slopes. Trust us, this one is important!

Know Your Skier Type Guide

Understanding your skier type is essential for selecting the right equipment and maximizing your skiing experience. Here's a guide to help you determine your skier level based on your abilities:

Level 1: First-Time Skier

If you are new to skiing and just learning the basics, you are a Level 1 skier. This means you can:

• Use ski equipment properly
• Stop safely
• Slide on the snow
• Change direction slightly

Level 2: Beginner Skier

As a Level 2 skier, you have some experience on the slopes and can:

• Stop safely
• Change direction on easy blue slopes
• Navigate gentle terrain with increasing confidence

Level 3: Intermediate Skier

Intermediate skiers at Level 3 are ready to tackle more challenging terrain. You can:

• Attempt red slopes
• Handle moderate slopes with some confidence
• Still feel a bit uncertain about your technique on steeper terrain

Level 4: Advanced Intermediate Skier

At Level 4, your skiing skills are more refined, like a professional ski bum. You can:

• Ski with parallel skis most of the time
• Confidently navigate easy red slopes
• Handle more challenging terrain while maintaining good technique

Level 5: Expert Skier

As an expert skier at Level 5, you are highly skilled and confident, and sending it off anything and everything. You can:

• Ski with parallel skis on red slopes
• Ski confidently and efficiently
• Feel ready to try black slopes and handle more difficult runs

Why Knowing Your Skier Type is Important

Determining your skier type helps you choose the right equipment tailored to your skill level. It ensures that your gear matches your abilities, providing better control, safety, and enjoyment on the slopes.